Complaints Policy

Cheshire Cycles Complaints Policy

Complaints

At Cheshire Cycles, we value our customers and strive to provide excellent service at all times. However, if you are not entirely satisfied with your recent experience, we encourage you to raise a complaint so we can address your concerns and improve our service.

How to Raise a Complaint

You can submit your complaint by contacting our customer service team:

• Phone: 01925 594 633
• Email: info@cheshirecycles.co.uk

Our Complaint Handling Process

• We aim to resolve complaints as quickly and efficiently as possible.
• If we can provide a resolution within a reasonable timeframe, we will issue a final response outlining our decision and any action taken.
• If we are unable to resolve your complaint within a reasonable period, we will send you a letter explaining the reason for the delay and an estimated timeframe for our final response.

Escalation Process

If you are not satisfied with our final response or if eight weeks have passed since you raised your complaint and you have not received a resolution, you may escalate your complaint to an independent body for further review.

Review of Complaints Policy

We review our complaints handling process regularly to ensure it remains fair, transparent, and effective. Your feedback is invaluable in helping us improve our services.