Terms & Conditions
Terms and Conditions
Welcome to Cheshire Cycles. By purchasing products or services from us, you agree to comply with the following terms and conditions. Please read them carefully.
1. General Terms
• These terms and conditions apply to all purchases made in-store and online at Cheshire Cycles.
• All goods remain the property of Cheshire Cycles until paid for in full.
• Prices and availability of products are subject to change without notice.
2. Warranties
Please refer to the manufacturer for standard warranty terms and length on goods sold.
3. Returns and Refunds Policy
At Cheshire Cycles, your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail, and the particular offending provision in our Returns Policy will be deemed inapplicable.
Returns (Refunds and Exchanges)
If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to return or exchange an item bought with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels, and “free gifts” or bonus items.
To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Under the Consumer Rights Act of 2015, you have an early right to reject goods that are unsatisfactory quality, unfit for purpose, or not as described, and get a full refund.
This right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you—whichever is later).
After the initial 30 days, you cannot demand a full refund in the first instance, but you still have the right to a repair or replacement.
Refunds (If Applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.
Partial Refunds
There are certain situations where only partial refunds are granted:
• Books or other paper products with obvious signs of use.
• Any item not in its original condition, which is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.
Late or Missing Refunds
If you haven’t received a refund yet:
1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please contact us at info@cheshirecycles.co.uk or call 01925 594633.
Sale Items
We do not offer refunds for sale items unless they are faulty.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at info@cheshirecycles.co.uk and send your item to:
Cheshire Cycles, Unit 3 A, The Old, The Heliport, Appleton Thorn Ind Est, Lyncastle Rd, Appleton Thorn, Warrington WA4 4SN.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.
Shipping
To return your product, please mail your product to:
Cheshire Cycles, Unit 3 A, The Old, The Heliport, Appleton Thorn Ind Est, Lyncastle Rd, Appleton Thorn, Warrington WA4 4SN.
You will be responsible for paying your own shipping costs for returning your item unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For items valued over £50, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Right to Cancel
Under the Consumer Contracts Regulations of 2013, you have the right to cancel your order within 14 days of receiving your goods if you are an online, mail, or telephone order customer. You then have a further 14 days from the date you notify us of your cancellation to return the goods. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our standard delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you.
To exercise your right to cancel, please contact us at info@cheshirecycles.co.uk or call 01925 594633.
Items should be returned to:
Cheshire Cycles, Unit 3 A, The Old, The Heliport, Appleton Thorn Ind Est, Lyncastle Rd, Appleton Thorn, Warrington WA4 4SN.
4. Complaints Policy
If you are not entirely happy with your recent experience, please raise a complaint by contacting our Customer Support Team:
• Email: support@cheshirecycles.co.uk
• Phone: 01925 594633
We aim to resolve your complaint as quickly as possible. If we are able to resolve your complaint within 14 days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response within 14 days, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.
5. Liability
• Cheshire Cycles is not liable for any loss or damage caused by improper use of purchased goods.
• We are not responsible for delays or failures due to events beyond our control (e.g., natural disasters, strikes).
6. Company Information
Cheshire Cycles is a trading name of Eric Trading Limited.
Registered Company Name: Eric Trading Limited
Registered Company Number: 08547352
Registered Address: Unit 3 A, The Old, The Heliport, Appleton Thorn Ind Est, Lyncastle Rd, Appleton Thorn, Warrington WA4 4SN
These terms and conditions are subject to change without notice. Please contact us for the latest version or for any queries.